Shipping Policy

Last Updated: June 29, 2026

Thank you for visiting and shopping at satsuma'store. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within [3-5] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons (such as the spring harvest season or year-end holidays), shipments may be slightly delayed. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We utilize reliable international carriers (such as Japan Post EMS, DHL, or FedEx) to ensure secure delivery.

• Estimated Delivery Time:

  • Domestic (Japan): [2-4] business days

  • International Shipping: [5-14] business days (Depending on the destination country and customs clearance procedures).

3. Customs, Duties, and Taxes

satsuma'store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance fees, etc.). Additionally, the customer is fully responsible for ensuring that green tea/matcha products comply with local agricultural import regulations before placing an order. We cannot issue refunds if the package is rejected, destroyed, or held by your local customs.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor the progress of your shipment through the carrier’s tracking portal.

5. Damages & Lost Packages

We take utmost care in packaging our premium tea products. However, if your order arrives severely damaged or torn during transit, please save all packaging materials and damaged goods, take photos immediately, and contact our support desk at satsuma0712@icloud.com within [7] days of arrival. We will assist you with the carrier claim process or arrange a replacement.